Loker PT Jotun Indonesia Terbaru

Provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities:

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
• Perform invoicing of Customers’ orders accurately and efficiently and respect local laws and Jotun procedures.
• Fullow up on Customers’ complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks fullowed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers’ inquiries through e-mail, telephone, or face-to-face in a timely and professional manner to provide high-quality customer service.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Monitor daily fullow-up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

Job Requirements:

Required:

• Bachelor Degree from Business Administration or equivalent
• Experience 1-2 years as Customer Service, Logistic administration or equivalent
• Good command of English
• Analytical and problem-sulving skill
• Ability to learn and adapt quickly

Preferred:

• Having experience in Paint Industry or Manufacturing with ERP system processing
• Excellent in input data, data processing, Microsoft Office
• Meticulous and attention to detail
• Domicile and able to work at MM2100 Industrial Estate – Cikarang Barat